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Warranty

Coverage of Home Warranty:

Southern Cabinet Distributors, LLC is pleased to provide the following limited warranty on all cabinets imported to and assembled and sold in the United States by Southern Cabinet Distributors. This warranty does not cover cabinets sold or shipped outside of the United States. This limited warranty is subject to all limitations, exclusions, disclaimers and procedures set forth herein. Southern Cabinet Distributors warrants to the original, non-commercial, purchasing consumer that all cabinets purchased from Southern Cabinet Distributors will be free from all unnatural defects in material and workmanship in accordance with the Southern Cabinet Distributors quality standards under normal residential use for 5 years from the date of the original purchase or as long as the original purchasing consumer owns the home in which such cabinets are installed, whichever is less. This warranty is non-transferable to subsequent owners of the home.

Exclusions:

This warranty supersedes any and all previous warranties by Southern Cabinet Distributors and constitutes the exclusive remedy against Southern Cabinet Distributors for all defects, damages and workmanship. There are no implied warranties extending beyond the terms of this warranty. Southern Cabinet Distributors shall not be liable for any indirect, special, punitive, incidental or consequential costs, expenses or damages. This warranty gives you; the original purchaser, specific legal rights and you may also have other rights, which vary from state to state. It is possible that one or more of the limitations and exclusions in this warranty may not apply to you predicated by which state you reside.

Limitations:

This warranty shall become void if the cabinets, cabinetwork, drawer slides or hinges are modified from its original form, improperly installed or damaged prior to or during the installation phase of the cabinetry, or used in any way other than for residential purposes. This warranty covers only parts and materials of the cabinets as supplied by Southern Cabinet Distributors. This warranty does not cover any products used or installed in connection with cabinets, such as gas or electric appliances, countertops, or plumbing fixtures. This warranty does not apply to products installed in locations that do not maintain year-round environmental controls. This warranty shall not apply to damages caused by transportation, storage, dirt, chemicals, exposure to moisture, humidity or excessive heat or cold, nor does it cover defects arising from normal wear and tear, misuse, neglect, accidents, alterations, improper use or failure to maintain properly, house settling, or acts of God. No installer, retailer, distributor, agent or employee of Southern Cabinet Distributors has the authority to alter the obligations or limitations in this warranty.

Disclaimers:

The following is a brief recap of some of the characteristics of the wood and finishes on the cabinets you are about to purchase. Please read them carefully. If some of these characteristics concern you; with respect, please choose another cabinetry vendor. We bring these characteristics to your attention so you will realize that Southern Cabinet Distributors will not be held responsible for these variations in your cabinetry. It is important to note that wood products claimed as defective are most often the result of atmospheric conditions such as excess moisture and humidity. Southern Cabinet Distributors strongly recommends testing the intended location of the products for such conditions prior to installation.

1.     Wood and Color Variations: Wood is a product of nature, and since no two trees are alike, cabinets may vary in color, texture and grain. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in cabinets are also a natural occurrence due to species, age, character of cabinets, and exposure to UV light and sunlight. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. This may result in overall color variations, but is not considered a defect.

2.     Wood Doors: Wood by nature will undergo expansion and contraction movements year after year as it compensates and adjusts to ever changing atmospheric humidity and temperature conditions. It is very common for center panels on doors to shrink, expand or move during these transitions. Typically, the panel will return to its normal position within a year once it has adjusted to seasonal changes. It is for these same reasons that it is very common for doors to warp during these periods. Doors that are warped up to •••” are not considered to be defective. Note: It is advisable to check if the door was properly installed, since doors that appear warped are very often the result of improper installation or hinge adjustment.

3.     Painted finishes: Birch and maple are non-porous, smooth grained woods. Additionally, wood by nature undergoes periods of expansion and contraction while it adjusts to atmospheric conditions mentioned above. As such; finish stress lines may become visible on painted cabinets especially at the joints. Any such occurrence is not considered a defect, rather it is a natural event caused by the constant expansion and contraction of the wood caused by many factors including seasonal temperature and humidity changes.

4.     Glazed Finishes: A glazed finish by its very nature and character is an uneven finish. Some edges and profiles will have heavier glaze hang up than others and glazing may even vary cabinet to cabinet, door to drawer and item to item. This may result in overall color variations but is not considered a defect. In actuality, this enhances the overall appeal of glazing.

Warranty Performance:

If a defect does occur within the terms and conditions of this warranty such defective part will be repaired or replaced by Southern Cabinet Distributors at its sole discretion. Southern Cabinet Distributors will not provide or pay for the cost of removal of defective product, transportation of defective, repaired or replaced product or installation of repaired or replaced product. Southern Cabinet Distributors will not be responsible for any shipping damages to the defective, replaced or repaired product. If defective item has been discontinued or is not available at the time, Southern Cabinet Distributors reserves the right to replace the item with the most similar item available in inventory at that time. Southern Cabinet Distributors cannot guarantee that the finish of any replacement will exactly match the finish and appearance of the defective item due to the natural aging process of the wood and finishes of the cabinets. Southern Cabinet Distributors may require at its discretion that the customer submit a clear photo, or that a company representative view the item being claimed before honoring this warranty.

Claims:

To submit a claim covered under this warranty, the original proof of purchase or a copy of said purchase must be provided. Please email all documents to customerservice@southerncabinetdistributors.com. Also, please include a complete description of the problem.

Note:

Please do not send back any items to Southern Cabinet Distributors prior to receiving proper authorization from customer service. Southern Cabinet Distributors takes no responsibility on any items sent back to Southern Cabinet Distributors without proper return authorization.